Group Companies
Assertiveness & Confidence Building Training

Duration: One Day
Who Should Attend?
Anyone who would like to improve their ability to delegate, self confidence, constructive communication skills or deal more confidently with difficult people or situations.
Course Overview
This workshop explores the concept and practice of assertiveness in comparison with other, less constructive behaviours. By gaining a thorough understanding of what assertiveness means, and what it doesn't, participants learn how to apply assertive thinking and behaviours which benefit themselves and enhance their relationships with others around them. Participants have the opportunity to practise the skills in a relaxed and informal way with expert coaching and guidance from the trainer and feedback from other participants. Delegate numbers are limited to ensure everyone has maximum opportunities to receive assistance and coaching from the trainer.
Course Content
  • Defining and comparing assertive, aggressive and passive thinking and behaviours, and how you tend to react to situations.
  • The importance of body language, voice tone and words when communicating assertively, and how to apply them skilfully.
  • Identifying your goals and reprogramming your thinking to increase your potential for success.
  • Self esteem and self image ­ where they come from and how they influence us; techniques for improving your self esteem and self image.
  • Establishing an appropriate work­-life balance
  • Techniques for dealing confidently and constructively with difficult people and situations to achieve win-­win outcomes.
  • Why we sometimes find saying "No" difficult and how to say "No" assertively.
  • Handling criticism and giving constructive feedback to others.
Learning Outcomes
  • Understand the differences between Assertive, Aggressive and Passive behaviour and choose their own response when faced with each.
  • Negotiate solutions to problems with others more effectively by using a range of assertiveness techniques
  • Constructively handle criticism and conflict.
  • Understand more about behaviour and motivation and how to cope with challenging situations and people.
  • Say 'No' more effectively and without being seen as uncooperative.