Discipline & Grievance

Discipline & Grievance
Duration: One Day
Who Should Attend?
Team leaders new to investigations or new to Impact Housing
Course Overview
A comprehensive one-day workshop for team leaders who need to develop their investigatory skills, particularly those new to investigations or new to Impact Housing. This workshop offers a pragmatic and practical approach to developing the skills and knowledge required to conduct effective discipline & grievance investigations
Course Content
The Impact Housing Investigation Framework (steps & standards) and how it fits with Discipline & Grievance Procedures and line manager responsibilities
Effective questioning to establish facts, opinions & impact; active listening techniques including listening for what's not being said; funnelling technique to combine questioning, listening and summarising skills
Effective note-taking to document the investigation process; practical session to apply the framework and skills in a fictitious investigation relevant to Impact Housing
Learning Outcomes
Understand your role as a manager in preventing issues reaching formal procedure stage
Apply Impact Housing's required standards for effective investigations
Communicate more effectively with team members and manage their performance
Conduct investigations confidently without constant HR support