Effective Communication Skills

Effective Communication Skills
Duration: Full day
Who Should Attend?
This program is designed for professionals at all levels who wish to improve their communication skills in business contexts, including team leaders and managers, customer-facing staff, project coordinators, and anyone seeking to enhance their interpersonal effectiveness
Course Overview
This hands-on course focuses on how communication affects others, generates impact, and achieves results. Participants will develop a clear plan to improve their personal communication skills through practical techniques.
Course Content
Communication Essentials: mastering listening, questioning, vocal and non-verbal skills, and overcoming common barriers.
Feedback & Confidence: giving/receiving constructive feedback, focusing on behaviours, boosting self-esteem, and speaking with confidence.
Persuasion & Influence: understanding interpersonal styles, applying influencing strategies, and planning for ongoing improvement.
Learning Outcomes
Examine and overcome barriers to successful communication
Develop effective listening skills
Master non-verbal communication techniques
Improve relationship: building abilities
Create a climate for cooperation and collaboration