The Award and Certificate in ILM Level 3 Coaching are designed for people in their first management roles, including team leaders and first-line managers. They are both ideal for individuals seeking to develop the tools, knowledge and confidence to coach people as part of their normal working role.
Course Overview
This course introduces the core principles and models of effective coaching, giving participants practical skills in active listening, questioning, and feedback. Through applying structured frameworks such as GROW and Solution-Focused models, learners will develop the ability to support individual growth, build trust and rapport, and create coaching plans that set clear goals and measure progress effectively.
Course Content
Coaching vs mentoring: understanding the differences and when to use each approach
Core coaching models (GROW, TGROW, Solution-Focused) and their practical application
Essential coaching skills: active listening, questioning techniques, and providing feedback
Building rapport and creating safe spaces for honest dialogue and reflection
Coaching planning, goal setting, and measuring progress and outcomes
Learning Outcomes
Understand the core principles and models of effective coaching
Develop essential coaching skills including active listening and powerful questioning
Apply structured coaching frameworks to support individual development
Create coaching plans and measure coaching effectiveness
ILM Level 3 Benefits For Individuals
Know what it takes to be an effective coach in your workplace
Understand how coaching works – learn a coaching model and the tools and techniques to support it
Put your new skills into practice in your job – carry out supervised coaching sessions
Analyse, assess and plan to improve your own coaching ability
ILM Level 3 Benefits For Employers
Implement coaching to improve performance in your organisation
Ensure the managers you develop as coaches are properly equipped with the skills, knowledge and ethical understanding they need
Develop a coaching culture in your organisation by developing your managers as truly effective coaches.