The ILM Level 5 in Leadership & Management are designed for practicing middle managers and future leaders, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities.
ILM Level 5 Award Modules
Becoming an Effective Leader
Leadership Self-Awareness
Leadership Theory & Practice
Leading Teams Effectively
Communication & Influence
Managing Stress and Conflict
Understanding Stress
Stress Management Techniques
Conflict Recognition & Analysis
Conflict Resolution Skills
Creating Supportive Environments
ILM Level 5 Certificate Modules (delivered in addition to the Award Modules)
Managing for Efficiency and Effectiveness
Performance Management Systems
Resource Optimisation Strategies
Process Improvement Techniques
Key Performance Indicators (KPIs)
Operational Excellence Principles
Productivity Enhancement Methods
Quality Management Systems
Managing Improvement
Continuous Improvement Frameworks
Change Management Strategies
Innovation & Creative Problem Solving
Lean Management Principles
Root Cause Analysis Techniques
Performance Gap Analysis
Implementation Planning & Monitoring
Course Outcomes
At the end of this training programme, participants will be able to:
Assess their leadership capability and strategically adapt their style to different situations and team dynamics
Lead and inspire high-performing teams through transformational leadership and strategic delegation
Communicate with impact across all organisational levels and influence stakeholders without formal authority
Implement stress management strategies for themselves and their teams while promoting organisational wellbeing
Analyse workplace conflicts and apply structured mediation techniques to resolve complex disputes
Provide coaching and developmental feedback that drives individual and team performance
Lead change initiatives effectively while building resilient, inclusive team cultures
Align team objectives with organisational strategy through strategic thinking and decision-making
ILM Level 5 Award Curriculum
Module 1: Becoming an Effective Leader
Leadership Self-Awareness:
Identify their personal leadership style and preferences using leadership assessment tools
Understand their strengths and development areas as a leader
Recognise how their behaviour and communication style affects others
Develop emotional intelligence and self-regulation skills
Leadership Theory & Practice:
Understand different leadership styles (autocratic, democratic, transformational, etc.)
Learn when and how to adapt leadership style to different situations and team members
Apply leadership theories to real workplace scenarios
Distinguish between leadership and management roles and responsibilities
Leading Teams Effectively:
Develop skills in motivating and inspiring team members
Learn to delegate effectively and empower others
Build trust and credibility within their teams
Create a positive team culture and work environment
Communication & Influence:
Enhance communication skills for leadership contexts
Develop presentation and public speaking confidence
Learn techniques for influencing without authority
Practice giving constructive feedback and having difficult conversations
Module 2: Managing Stress and Conflict
Understanding Stress:
Identify causes and symptoms of workplace stress (personal and organisational)
Understand the physiological and psychological impact of stress
Recognise stress in themselves and team members
Learn the difference between positive stress (eustress) and harmful stress (distress)
Stress Management Techniques:
Develop personal stress management strategies and coping mechanisms
Learn time management and prioritisation techniques
Practice mindfulness and relaxation methods
Create work-life balance strategies
Conflict Recognition & Analysis:
Identify different types of workplace conflict (task, process, relationship)
Understand the stages of conflict escalation
Recognise early warning signs of conflict situations
Analyse the root causes of conflicts rather than just symptoms
Conflict Resolution Skills:
Learn structured approaches to conflict resolution (mediation, negotiation)
Develop active listening and empathy skills
Practice de-escalation techniques for heated situations
Apply problem-solving frameworks to resolve disputes
Creating Supportive Environments:
Design workplace policies and procedures that minimise stress and conflict
Build resilient teams that can handle pressure effectively
Establish clear communication channels and expectations
Foster a culture of openness and constructive challenge
ILM Level 5 Certificate Curriculum (Additional Modules)
Module 3: Managing for Efficiency and Effectiveness
Performance Management Systems:
Design and implement effective performance measurement frameworks
Establish clear performance standards and expectations
Use performance data to drive decision-making and improvements
Conduct meaningful performance reviews and appraisals
Link individual performance to organisational objectives
Resource Optimisation Strategies:
Analyse resource allocation and utilisation patterns
Identify opportunities for cost reduction and efficiency gains
Balance workload distribution across teams and individuals
Implement resource planning and forecasting techniques
Manage competing priorities and resource constraints
Process Improvement Techniques:
Map and analyse current business processes
Identify bottlenecks, waste, and inefficiencies
Apply systematic problem-solving methodologies
Design streamlined processes and workflows
Implement process standardisation and best practices
Quality Management & Operational Excellence:
Establish quality standards and control measures
Implement continuous monitoring and evaluation systems
Use data analytics to identify trends and patterns
Create accountability mechanisms and governance structures
Foster a culture of efficiency and excellence within teams
Module 4: Managing Improvement
Continuous Improvement Frameworks:
Apply Lean, Six Sigma, and Kaizen methodologies
Establish improvement cycles and review processes
Create systems for capturing and implementing ideas
Measure and track improvement initiatives
Embed improvement mindset throughout the organisation
Change Management Strategies:
Assess organisational readiness for change
Develop comprehensive change management plans
Manage resistance and build buy-in from stakeholders
Communicate change effectively across all levels
Monitor and evaluate change implementation success
Innovation & Creative Problem Solving:
Foster innovative thinking and creativity in teams
Apply structured problem-solving techniques
Encourage experimentation and calculated risk-taking
Create environments that support innovation
Evaluate and prioritise improvement opportunities
Implementation Planning & Root Cause Analysis:
Conduct thorough root cause analysis using various tools and techniques
Develop detailed implementation plans with clear milestones and timelines
Establish metrics and KPIs to measure improvement success
Create risk mitigation strategies for improvement initiatives
Build capability and capacity for sustainable improvement