Team Leaders and Managers with responsibility for team performance and helping people achieve their potential.
Course Overview
A one day intensive workshop for Team Leaders and Managers responsible for team performance and individual development.
This practical workshop provides essential skills and knowledge to manage and motivate people to achieve their best performance. Develop feedback techniques, learn to handle difficult situations, and create a culture that celebrates success.
Course Content
The benefits of effective performance management
Exploring your role as a performance manager
Setting clear expectations: SMART objectives
Praising and celebrating good performance
Monitoring: gathering performance data
Providing clear and motivational feedback regularly
Looking at common reasons for under performance
Handling people in a fair and confident manner
Learning Outcomes
Understand the link between effective performance management and business results
Monitor and measure performance against agreed goals
Confidently deal with difficult performance issues positively for all involved
Recognise when to give formal and informal motivational feedback