Telephone Selling Skills

Telephone Selling Skills
Duration: One Day
Who Should Attend?
A one-day intensive training program designed for professionals working in telephone customer relationships who want to maximise effectiveness and optimise sales opportunities.
Course Overview
Balances theory with practical sales skills practice, featuring expert coaching and guidance. Participants will engage in a full-day intensive training led by an expert facilitator, supported by a comprehensive resource manual to enhance learning. The program includes personalised feedback and coaching, along with practice sessions using real-world scenarios to build practical skills. Upon completion, participants will receive a certificate of completion, recognising their achievement.
Course Content
Developing customer rapport and preparing for effective sales calls
Questioning skills to identify customer needs and matching them with your products and services
Dealing with objections, resistance, and customer hesitation
8-point plan to effective negotiation, including strategies for price discussions
Learning Outcomes
Recognise sales opportunities and develop customer relationships to your advantage
Gain more from telephone sales relationships through proven techniques
Follow up effectively to ensure higher customer service and increase opportunities
Handle objections with confidence and skill
Secure quick wins from negotiation and create win/win situations